STOCKIST ID :: QLD01
NOW HERE :: iTeraCare Premium Plus Wand
Warranty & Repairs
Prife International offers a 12 month warranty which is fulfilled by local stockists if required. They have also offered a further 6 months to all customers who have made a warranty claim.
Please see below for information on how to:
1. Register your device upon purchase.
2. Make a warranty claim.
3. Organise a replacement crystal tube or IonShield Charger.
Please note that Prife update their processes regularly and the information on this page may change.
1. REGISTER YOUR DEVICE
Log into your business office at www.PrifeVIP.com and then follow these instructions:
OPTION 1
If your device has a serial number, find it and enter it into Navigate / Device Warranty.
If the serial number has expired, go to INQUIRY and send Customer Service the serial number and ask them to register it manually. They will need to know your DO as well.
If it is not expired, follow the instructions for registration.
Classic 2.0: Serial number is imprinted on the handle near the power cord - please enter without the /.
OPTION 2
If your device does not have a serial number, go to NAVIGATE / PRODUCT ORDER REPORT and find your DO (Delivery Order number).
Go to INQUIRY and send Customer Service the DO number and ask them to register it manually. This also applies to bonus wands obtained via promotions.
If you ordered your wand from us QLD01, your serial number will be in your back office under Navigate --> Product Detail in the remarks section. You'll see this: Auspost: 498716791367687413 A20230 --> A20230 is your serial number
Please note that we cannot manually register your warranty for you as we do not have access to your account.
You will need to contact Prife Customer Service to do that.
2. MAKE A WARRANTY CLAIM
CONTACT THE STOCKIST WHERE THE ORDER WAS PLACED. This is the warranty claim process for QLD01:
STEP 1
Fill in the form below with all details.
If you purchased from another Australian stockist, you will need to contact them for your warranty claim.
STEP 2
Once we have your details, and confirmed with HQ that we can fulfil your claim, we will send you a replacement item when we have stock.
STEP 3
You will also receive a return label in your package for the faulty item. Please use this and our packaging to send the faulty item back to us within 7 business days so we can complete your claim to HQ. Please don't overpack the item, as we then get charged exorbitant excess postage!
3. ORDER A REPLACEMENT PART
TO ORGANISE A REPLACEMENT CRYSTAL TUBE:
STEP 1
You need to know which model wand you have: Classic 1.0 (clicks together), Classic 2.0 (the 2.0 wand comes in 2 parts and is screwed together. For Premiums or Pro's we cannot replace the tube only. Prife offers a 1 for 1 price instead. Contact us for more information.
Crystal Tubes are $120AUD if you want to send your wand to us to replace the tube for you. If you wish to just have it sent to you - $100AUD for the tube only. See Payment page for bank details to make payment.
STEP 2
Email Scott: thzwellbeingstockist@proton.me and let him know which model you have, your payment reference and if you are happy to replace the crystal tube yourself. (sometimes the full end piece is available so all you will have to do is twist/screw it back on). Once we have received your payment and confirmed your order, we will send it out express post, next business day - alternatively you may collect from us in Tewantin.
TO ORGANISE A REPLACEMENT CHARGER FOR YOUR IONSHIELD:
STEP 1
Email Scott: thzwellbeingstockist@proton.me and request a replacement charger - $15AUD, see our payment page for our bank details to pay us and we will send out express post, next business day once payment is received.
Alternatively you may buy them from Amazon.
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THZ WELLBEING
CONTACT
BUSINESS HOURS:
9.30AM to 5.00pm Mon-Fri AEST
(excluding public holidays)
E: thzwellbeingstockist@proton.me
Tewantin, Queensland, Australia
NB. Fastest service is via email
QUICK LINKS
© 2023 THZ Wellbeing
All Rights Reserved.
DISCLAIMER :: The iTeraCare devices are not medical equipment and the manufacturer & stockist provide no medical advice. Users understand that the device is not intended to be used as a medical device or for diagnostic purposes on which reliance should be placed. Users understand that they use the iTeraCare blower/other devices at their own risk and that nothing on this website or associated sites constitutes personal advice.